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Dubai food delivery drivers stage second strike this month

Talabat drivers call for better pay and working conditions, despite industrial action being illegal in the emirate
The Talabat drivers began refusing to make deliveries on Monday evening (Twitter)

Food-delivery workers in Dubai staged a mass walk out on Monday, calling for better pay and working conditions in the second such instance of industrial action in the country this month.

The drivers for Talabat, the Middle East unit of Delivery Hero, began refusing to make deliveries on Monday evening in Dubai, the United Arab Emirates' financial centre and a regional tourism hub.

A group of Talabat drivers told Reuters in the early hours of Tuesday morning outside a restaurant in the emirate that they had been encouraged to take action to demand a better deal by the strike earlier this month by delivery workers at Deliveroo.

That rare strike, which massively disrupted Deliveroo's services over a weekend, saw the British food delivery company meet driver demands not to proceed with plans to cut pay and extend shift hours.

Independent trade unions, public protests and industrial action are all banned in the UAE.

The Talabat drivers said they were calling for an equivalent of a $0.54 increase in payments to $2.59 per order to help with higher fuel costs, which have risen more than 30 percent this year in the UAE.

"If Deliveroo gives this price... why are we not getting?" a Pakistani Talabat driver told Reuters, requesting anonymity over fears of reprisals from the company and authorities.

Deliveroo drivers in Dubai earn about $2.79 per delivery.

Talabat also operates in Kuwait, Saudi Arabia, Bahrain, Oman, Qatar, Jordan, Egypt and Iraq.

In March, the company announced footballer Cristiano Ronaldo as its official brand ambassador.

Illegal charges

A Talabat spokesperson said its delivery drivers on average were earning 3,500 dirhams ($953) a month. The number of hours worked for that was not disclosed.

There had been no recent change in the pay rates and until last week 70 percent of drivers had been satisfied with Talabat's earnings structure, the spokesperson said.

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However, Talabat drivers whom Reuters spoke to said that after paying for petrol they were earning 2,500 dirhams ($681) a month by working 12 to 14 hours a day, seven days a week.

The drivers warned the strike could continue until the company committed to the pay increase, though some were wary of falling foul of authorities if the action lasted too long.

UAE authorities could not immediately be reached for comment, Reuters said.

Human rights groups have criticised the UAE and other Gulf states for the treatment of low-paid migrant workers, who account for much of the workforce.

Many delivery drivers in the UAE, including those working for Talabat who spoke to Reuters, say they are employed by agencies who illegally charge them for working permits and other fees.